Jordan Chen
Profile
Results-driven marketing leader with 8 years of experience scaling consumer brands from $10M to $200M ARR. Expert in data-driven growth strategies, multi-channel campaigns, and building high-performance marketing teams. Proven ability to reduce CAC by 40% while growing LTV through lifecycle marketing and community-led growth.
Experience
Senior Marketing Manager
Jan 2022 — Present- Own the B2C growth and brand marketing function, managing a $4M annual budget and a team of 6 marketers.
- Grew free-to-paid conversion rate from 8% to 14% through a redesigned onboarding email sequence and in-app nudge strategy.
- Launched the "Build with Notion" creator program, signing 120 template creators who collectively drove 380K new signups in 6 months.
- Owned SEO strategy that grew organic traffic from 1.2M to 4.8M monthly visitors; now the top acquisition channel at 52% of all signups.
- Executed a product-led growth rebrand campaign reaching 28M impressions across LinkedIn, Twitter, and YouTube.
Marketing Manager
Mar 2019 — Dec 2021- Led performance and lifecycle marketing for North America and LATAM markets.
- Reduced customer acquisition cost by 41% through rigorous paid social A/B testing across Facebook, TikTok, and Snapchat.
- Built and launched the streak-recovery push notification system, recovering 2.3M lapsed users per month.
- Managed influencer partnerships with 45 creators (cumulative 18M followers), generating $1.2M in tracked attributable installs.
- Coordinated the "Duo is Dead" viral campaign that earned 620M earned media impressions and 98K app store reviews in 72 hours.
Content Marketing Specialist
Jul 2016 — Feb 2019- Created and distributed long-form content and lead magnets for the SMB marketing persona.
- Produced 80+ blog posts that collectively rank for 14,000 keywords and drive 650K monthly organic visits.
- Developed 12 downloadable templates and guides generating 95K marketing-qualified leads annually.
Education
Master of Business Administration, Marketing & Strategy
Sep 2014 — Jun 2016Marketing Club President. Case competition finalist (Kellogg Marketing Summit). Full Merit Scholarship recipient. GPA: 3.76
Bachelor of Science, Communications & Psychology
Aug 2010 — May 2014Summa Cum Laude. Editor-in-Chief of the student newspaper. Interned at Leo Burnett advertising agency junior year. GPA: 3.91
Skills
Projects
The Retention Playbook (Newsletter)
Feb 2021https://retentionplaybook.substack.com
Substack, Beehiiv, ConvertKit
Weekly newsletter on SaaS retention and lifecycle marketing strategies. 22,000 subscribers, 48% average open rate. Featured in Marketing Brew and Growth.Design.
"Brand Voice at Scale" Workshop
Jun 2022Workshop Facilitation, Notion, Miro
Developed and facilitates a half-day workshop teaching marketing teams how to scale content creation without losing brand voice. Delivered to 14 companies including Canva and Figma. 98% satisfaction score.
CAC Benchmarking Tool
Nov 2022 — Nov 2022https://producthunt.com/posts/cac-benchmark
Google Sheets, Data Studio
Spreadsheet model that benchmarks CAC, LTV, and payback period across 7 acquisition channels. Downloaded 4,200+ times from Product Hunt (#3 Product of the Day).
Certifications
Google Analytics 4 Certification
Jan 2023https://skillshop.google.com
Meta Blueprint — Advanced Media Buying
Aug 2022https://www.facebook.com/business/learn
HubSpot Content Marketing Certification
Mar 2021https://academy.hubspot.com
CXL Institute — Growth Marketing Minidegree
Oct 2020https://cxl.com/institute